Koala Blog

15 User Engagement Strategies To Boost Retention & Growth

You’ve shipped good features, but engagement still feels uneven: activation stalls after sign-up, the “aha” takes too long, usage drops after week one, and feedback is scattered across emails, tickets...

November 3, 2025

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Increase Customer Retention: 12 Proven Strategies For 2025

Acquisition costs keep climbing while churn quietly eats into revenue. If you’re feeling pressure to grow without overspending, you’re not alone. Retention is the leverage point: even a small lift in...

November 2, 2025

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Customer Success Best Practices: 10 Tactics for SaaS Teams

Retention, expansion, and advocacy don’t happen by accident. They’re the result of consistent, repeatable motions that help customers realize value quickly and keep realizing more of it over time. The...

November 1, 2025

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Product Strategy Definition: A Complete Guide With Examples

A product strategy is a high-level plan that explains who your product is for, the specific problems it solves, how it will win against alternatives, and how it supports your company’s goals. It’s the...

October 31, 2025

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6 Product Lifecycle Management Best Practices That Work Now

Deadlines slip, change requests bounce between inboxes and spreadsheets, and teams argue over which version of the truth to trust. You’re not alone. Many PLM initiatives stall because objectives aren’...

October 30, 2025

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Measuring Customer Loyalty: 5 KPIs, Formulas & Benchmarks

You can’t improve what you can’t measure—and customer loyalty is a perfect example. Maybe your team talks about churn, NPS, or “happy users,” but when leadership asks if loyalty is getting better or w...

October 29, 2025

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Stakeholder Communication: What It Is, Examples & Plan

Stakeholder communication is the deliberate, two-way exchange of information, context, and expectations with the people who can influence or are impacted by your work—customers, executives, teammates,...

October 28, 2025

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15 Best Customer Success Software for SaaS Teams (2025)

Retention and expansion drive SaaS growth, but the tools to get there often don’t. Data lives in separate tools—CRM, product analytics, billing, support—so early risk signals get missed, long‑tail acc...

October 27, 2025

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Agile vs Waterfall Approach: Pros, Cons, and When to Use

Choosing between Agile and Waterfall is really about deciding how your team will plan, build, and ship. Agile delivers in small slices, invites ongoing feedback, and adapts as you learn. Waterfall def...

October 26, 2025

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8 Product Growth Strategies: Frameworks, Tactics & Examples

You don’t have a growth problem so much as a prioritization problem. Should you pour fuel on self-serve signups, squeeze more value from existing accounts, press into a new segment, or ship something...

October 25, 2025

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