Koala Blog

Get tips and learn about product management, user feedback, and more from our blog.

Customer Success Solutions: How to Choose the Right Platform
Customer Success Solutions: How to Choose the Right Platform
Your churn report just hit your inbox: numbers are creeping up, expansion deals are slipping, CSMs are drowning in spreadsheets. You know a customer success platform could change the story, but pickin...
August 23, 2025
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Customer Feedback Best Practices: Collect, Prioritize, Act
Customer Feedback Best Practices: Collect, Prioritize, Act
Collecting customer feedback isn't a side project; it's the compass that keeps a product pointed toward real user value. The proven playbook is simple: capture opinions at every touchpoint, sort and s...
August 22, 2025
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Product Strategy Framework: Steps, Templates, and Examples
Product Strategy Framework: Steps, Templates, and Examples
Slack pings, feature requests, and shifting market signals can scatter a product team’s focus faster than you can say “roadmap.” A product strategy framework is the antidote—a structured approach that...
August 21, 2025
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Product Led Growth Definition: What It Is & Why It Matters
Product-led growth (PLG) is a go-to-market strategy where the product itself drives customer acquisition, activation, expansion, and retention. As SaaS buyers increasingly sign up, explore, and pay on...
August 20, 2025
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13 Best Feature Request Software Tools to Capture Feedback
Product-led teams live or die by how quickly they turn real user pain into shipped features. That’s impossible when feedback is scattered across emails and chat threads. The 13 feature request softwar...
August 19, 2025
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Product Improvement Process: 10 Steps to Better Products
Every successful product you admire—whether a SaaS powerhouse or a niche mobile app—shares one habit: deliberate, repeatable improvement. Yet many teams still chase ideas haphazardly, packing backlogs...
August 18, 2025
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14 Best Customer Insight Tools to Decode User Behavior
Choosing a customer insight tool can feel like guessing without data—without burning hours on demos and comparisons. Quick answer: a customer insight tool gathers, organizes, and analyzes behavioral o...
August 17, 2025
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Top 15 Customer Retention Solutions to Reduce Churn in 2025
Churn rarely strikes without warning. Usage drops, tickets spike, a renewal reminder goes unanswered—each signal whispers that value feels out of reach. The fastest-growing companies heading into 2025...
August 16, 2025
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9 Essential Product Development Process Steps Explained
Bringing a product from “wouldn’t it be cool if…” to “customers love it” isn’t luck—it’s the result of a repeatable product development process. In plain terms, this process is a series of stage-gated...
August 15, 2025
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How to Get Customer Insights: 15 Proven Methods & Tools
Your product analytics may flag a 30 % drop-off on the onboarding screen, yet the spreadsheet stays silent on the story behind it. That missing context lives inside customer insights—the mix of qualit...
August 14, 2025
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