Koala Blog

What Is Customer Feedback? Definition, Types, Examples, Tips

Customer feedback is information your users share about their experience with your product or service. It includes their opinions on features, suggestions for improvements, complaints about problems,...

January 6, 2026

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Agile Roadmap Software: 14 Best Tools for 2026 (Pricing)

You need a way to visualize your product strategy, prioritize features based on actual user feedback, and keep stakeholders aligned on what you're building next. Spreadsheets fall apart when your back...

January 5, 2026

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12 Best Customer Loyalty Software for 2026: Pricing, Reviews

Keeping customers coming back costs less than acquiring new ones. You already know this. But building a loyalty program that actually works requires the right software. With dozens of platforms claimi...

January 4, 2026

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Benefits of Customer Success: How It Drives ROI and Growth

Customer success means helping your customers achieve their goals with your product or service. It goes beyond fixing problems when they arise. Your customer success team proactively guides users to e...

January 3, 2026

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10 Benefits of Customer Loyalty for Growth & Profitability

You know acquiring new customers costs five to seven times more than keeping existing ones. Yet many businesses still pour most of their budget into acquisition while watching loyal customers slip awa...

January 2, 2026

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What Is Customer Loyalty? The Complete Guide With Examples

Customer loyalty is when buyers choose your brand over competitors time and again. It goes beyond single purchases. Loyal customers return because they trust your product, value your service, and feel...

January 1, 2026

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What Are Product Metrics? Key KPIs, Examples, How to Track

Product metrics are quantifiable measurements that show how users interact with your product and how those interactions affect your business. They tell you whether people actually use your features, w...

December 31, 2025

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Product Growth Framework: How to Build PLG Loops That Scale

You built something people want. Users sign up. They try your product. Then most of them disappear. You pump more money into ads and marketing campaigns. You get more signups. The cycle repeats. You k...

December 30, 2025

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Managing Stakeholder Expectations: 10 Steps and Templates

You deliver the project on time and within budget. Your team executes perfectly. Yet somehow stakeholders are disappointed. This scenario plays out daily in product teams because nobody took the time...

December 29, 2025

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How to Develop Product Strategy: Steps, Examples, Templates

You built something users asked for, but adoption fell flat. Your team chases feature requests without knowing which ones move the needle. Stakeholders pull you in different directions, each convinced...

December 28, 2025

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