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Koala Blog

Get tips and learn about product management, user feedback, and more from our blog.

10 Best Product Planning Tools to Streamline Your Roadmap

10 Best Product Planning Tools to Streamline Your Roadmap

Choosing the right product planning tools can mean the difference between a well-executed product strategy and a roadmap that quickly loses momentum. For product managers, SaaS founders, and developme...

Importance of User Experience Design: 6 Key Benefits

Importance of User Experience Design: 6 Key Benefits

Imagine landing on a website where every click flows naturally, each feature feels intuitive, and you instantly trust the brand behind the experience. Now picture the opposite: confusing layouts, buri...

10 Customer Feedback Methods Every Product Team Should Use

10 Customer Feedback Methods Every Product Team Should Use

Every product team knows that building features in the dark is a recipe for missed opportunities—and lost customers. The most successful teams are those that actively seek out and amplify their users’...

How to Use Customer Feedback to Improve Your Product Roadmap

Customer feedback has become the heartbeat of exceptional product development. Every suggestion, complaint, or upvote tells a story—one that, if heard and understood, can transform a product from “goo...

12 Tips to Improve Customer Satisfaction in Your Business

Customer satisfaction isn’t just a feel-good metric—it’s a direct driver of retention, loyalty, and sustainable growth. When customers feel their expectations are met, they return, refer, and spend mo...

How to Get User Feedback: Top 7 Practices for Product Teams

Picture a product team at a standstill: feature requests pile up, support tickets echo similar frustrations, and roadmap meetings circle endlessly without a clear direction. What’s missing? Direct, ac...

Product Roadmap Guide: How to Plan, Build, and Present

A flood of feature requests, shifting priorities, and scattered feedback—sound familiar? For product managers and SaaS leaders, it’s easy to lose sight of the bigger picture when every day feels like...

What Is the Importance of Collecting Feedback?

Imagine a software company that spends months building a highly anticipated feature, only to launch it and watch users ignore it—or worse, leave in frustration. What went wrong? Too often, teams make...

Customer Feedback Portal: What to Look For & How to Set Up

Product teams know the drill: feedback pours in from every direction—emails, Slack threads, support tickets, and social media DMs. The result? Important ideas slip through the cracks, users feel unhea...

What Is a Feedback Tool? Types, Benefits & How to Choose

Every product, service, or team depends on one thing for continuous improvement: understanding what users and stakeholders actually think. Yet collecting feedback is just the beginning—the real challe...

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