Koala Blog

20 Customer Success Tools to Cut Churn and Grow Revenue

Looking for the best customer success tools? Start with a platform that centralizes feedback—Koala Feedback—and then layer on analytics, automation, and in-app guidance from heavy hitters such as Gain...

September 14, 2025

Read more

20 Product Management Metrics & KPIs Every PM Should Track

Product management metrics—also known as KPIs—are the scorecard that tells you if your product is healthy, growing, and loved. More important, they translate messy user behavior into clean numbers so...

September 13, 2025

Read more

18 Free Product Roadmap Template Downloads for Excel & PPT

Need a crisp roadmap slide for tomorrow’s board review or a spreadsheet your team can update by noon? This guide hands you exactly what you’re after: quick, no-cost templates you can open the second t...

September 12, 2025

Read more

Agile Product Roadmap: Definition, Examples & How to Create

An agile product roadmap is a flexible, outcome-driven plan that shows how your product will deliver value over time—without chaining your team to rigid scope or dates. Yet many squads still shuffle b...

September 11, 2025

Read more

What Is Product Planning? Definition, Importance & Steps

Product planning is the strategic process of defining what a product should achieve and how it will evolve across its lifecycle—from first sketch to retirement—so it meets real market needs and clear...

September 10, 2025

Read more

Customer Success Management: What It Is & How to Do It Well

When your product is sold as a subscription, the real work begins after the contract is signed. Customer success management is the practice of guiding each customer toward the outcomes they bought you...

September 9, 2025

Read more

Types of Product Metrics: 15 Categories & KPIs to Track

Product metrics are quantifiable data points that tell you how your product is performing for the business and for users. A complete dashboard should cover fifteen broad categories—Acquisition, Activa...

September 8, 2025

Read more

16 Customer Loyalty Strategies to Boost Retention in 2025

Paid ads are eating bigger chunks of the marketing budget every quarter. Yet many companies still chase fresh leads while neglecting the customers who already like them. Customer loyalty strategies —...

September 7, 2025

Read more

What Is Feature Development? Steps, Tips & SaaS Examples

Feature development is the end-to-end process of turning a raw idea into a live, user-ready capability inside software. Done well, it keeps customers happy, thwarts competitors, and protects recurring...

September 6, 2025

Read more

Product Strategy Examples: 15 Real-World Templates & Tips

Product strategy is the high-level set of choices that turns a product vision into measurable wins for customers and the business. But reading frameworks only gets you halfway there; nothing moves the...

September 5, 2025

Read more