Your users sign up, use your product once, and disappear. You're losing customers because you can't keep them engaged, and every marketing dollar you spend on acquisition feels wasted when retention rates stay low. The market offers dozens of user engagement platforms, each claiming to solve your problems, but you're stuck trying to figure out which one actually delivers results without burning through your budget.
This guide breaks down 16 top user engagement platforms that SaaS companies are using in 2026. You'll see what each platform does best, who it works for, and how much it costs. By the end, you'll know exactly which tool fits your needs whether you're a startup managing your first hundred users or an established company scaling engagement across thousands of customers.
Koala Feedback gives you a centralized user engagement platform where your customers can submit ideas, vote on feature requests, and see exactly what you're building next. You collect feedback through a customizable portal that matches your brand, while the system automatically deduplicates and categorizes incoming suggestions. Your team gets organized prioritization boards that show which features matter most to your users, and your customers stay informed through a public roadmap that displays planned, in-progress, and completed work.
Your feedback portal becomes a direct communication channel where users feel heard because they can submit ideas, vote on requests from other customers, and comment on features they care about. The platform handles automatic categorization and deduplication, which means you won't waste time sorting through duplicate requests or manually organizing feedback into logical groups.
Prioritization boards let you organize feedback by product areas or feature sets, giving you a clear view of what matters most to your user base. You can customize everything from your portal's domain name to its colors and logo, making it feel like a natural extension of your product. The public roadmap feature keeps your users engaged by showing them customizable status updates for features they've requested, which builds trust and reduces support tickets about when features will ship.
"Build what matters most to your users by giving them a voice and keeping them informed."
Product managers who need to make data-driven decisions about feature development will find Koala Feedback valuable because it surfaces the most requested features based on actual user votes and comments. SaaS business owners can use it to increase user retention by showing customers that their feedback directly influences the product roadmap.
Development teams benefit from having a single source of truth for user requests instead of scattered feedback across email, support tickets, and various channels. Startups through established companies can implement the platform, though it works particularly well if you're managing active user communities that want visibility into your product development process.
Koala Feedback offers straightforward pricing tiers that scale based on your needs, though you'll need to visit their website for current rates. The platform typically provides a free trial period so you can test the feedback portal and roadmap features with your actual users before committing to a paid plan.
Userpilot delivers a user engagement platform focused on product adoption and in-app experiences. You can build onboarding flows, feature announcements, and product tours without writing code, while the platform tracks how users interact with each element. The system lets you segment users based on behavior and trigger personalized experiences that guide them toward specific actions inside your product.
You get a no-code builder that creates interactive product tours, tooltips, and modals that appear at the right moment in your user's journey. The platform includes event tracking and analytics that show you which onboarding steps cause drop-offs and which features drive the most engagement. Userpilot's segmentation engine lets you target specific user groups with customized experiences based on their behavior, properties, or stage in the customer lifecycle.
"Build personalized in-app experiences that appear at the right moment in your user's journey."
Resource centers give your users a self-service knowledge hub built directly into your application, reducing support tickets while keeping users engaged. A/B testing capabilities let you experiment with different onboarding flows and measure which versions convert better.
Product teams at SaaS companies who need to improve activation rates and feature adoption will benefit most from Userpilot. Customer success managers can use it to reduce time-to-value for new users by guiding them through key workflows.
Userpilot starts with a Traction plan that includes basic onboarding flows and analytics. Growth and Enterprise tiers add advanced features like custom CSS, advanced analytics, and dedicated support, with pricing based on your monthly active users.
Pendo combines product analytics with in-app guidance to create a complete user engagement platform that tracks how customers use your software and helps them get more value from it. You can see exactly which features your users interact with, where they get stuck, and what drives retention through detailed behavioral data. The platform lets you build guided walkthroughs and announcements that appear inside your product, while collecting feedback and displaying roadmaps to keep users informed about upcoming features.
Analytics dashboards show you feature adoption rates, user retention patterns, and usage trends without requiring you to write complex queries or export data to other tools. You can segment users based on their behavior and create targeted in-app guides that help specific groups complete key workflows. The platform includes NPS surveys and feedback collection tools that capture user sentiment at strategic moments in their journey.
Pendo's roadmap feature lets you share your product direction with users while gathering votes on feature requests. Session replay capabilities allow you to watch recordings of actual user sessions to identify friction points and understand how people navigate your product.
"See exactly which features your users interact with and what drives retention through detailed behavioral data."
Product managers at mid-market to enterprise SaaS companies get the most value from Pendo's comprehensive analytics and guidance features. Customer success teams can use it to reduce churn by identifying at-risk users based on engagement patterns and proactively reaching out with targeted help.
Pendo offers a free tier for basic analytics and in-app guidance limited to 500 monthly active users. Paid plans include Starter, Growth, and Portfolio tiers with custom pricing based on your user volume and feature requirements.
Appcues provides a user engagement platform that helps you onboard new users and announce features through targeted in-app experiences. You can build product tours, tooltips, and modals using a visual builder that requires zero coding, while tracking user interactions and measuring conversion rates for each flow. The platform lets you publish updates instantly without waiting for development cycles, and you can segment users to deliver personalized experiences based on their behavior or attributes.
The visual builder lets you create onboarding experiences and feature announcements by clicking through your actual product interface and adding interactive elements where you need them. You get instant publishing capabilities that push changes live without app store approvals or deployment windows. Appcues tracks completion rates and user interactions for every flow you create, showing you which steps cause drop-offs and where users get confused.
Advanced targeting rules let you show different experiences to specific user segments based on their plan type, usage patterns, or custom properties you define. The platform includes checklists that guide users through multi-step processes, helping them reach activation milestones faster.
"Create onboarding experiences by clicking through your product and adding interactive elements exactly where you need them."
Product teams at SaaS companies who need to improve activation rates without constant engineering support benefit from Appcues' no-code approach. Growth teams can use it to run experiments on different onboarding flows and measure which versions convert trial users to paying customers more effectively.
Appcues offers an Essentials plan starting at a monthly rate that includes basic flows and limited monthly active users. Growth and Enterprise tiers add features like custom CSS, advanced targeting, and dedicated support, with pricing that scales based on your user volume and feature needs.
Intercom delivers a user engagement platform built around real-time messaging and customer communication. You can chat with users directly inside your product, send targeted messages based on behavior, and automate responses through chatbots that handle common questions. The platform combines live chat, help desk features, and marketing automation in a single interface, letting you support customers, announce features, and drive engagement without switching between multiple tools.
The messenger appears inside your product as a customizable chat widget that lets users start conversations, browse help articles, or get answers from bots without leaving your application. You can trigger automated messages based on specific user actions, like sending a welcome message when someone completes signup or offering help when they visit a certain page multiple times. Intercom's bot builder creates conversational workflows that qualify leads, answer support questions, and route complex issues to your team.
"Support customers, announce features, and drive engagement without switching between multiple tools."
Your team gets a unified inbox that consolidates messages from all channels, making it easy to track conversations and maintain context across interactions. The platform includes product tours and announcements that appear as targeted messages, helping you guide users toward key features.
SaaS companies that prioritize real-time customer communication get the most value from Intercom's messaging-first approach. Support teams can use it to handle inquiries faster by combining live chat with automated responses for common questions.
Intercom offers separate pricing for its support and engagement products, starting with an Essential plan that includes basic messaging features. Advanced and Expert tiers add capabilities like custom bots, advanced reporting, and multiple team inboxes, with costs scaling based on your seat count and contact volume.
Braze operates as a customer engagement platform focused on multi-channel messaging and personalization at scale. You can orchestrate campaigns across email, push notifications, in-app messages, SMS, and web, all from a single dashboard that tracks how users respond to each channel. The platform uses real-time data to trigger messages based on customer behavior, letting you create sophisticated journeys that adapt as users interact with your product across different touchpoints.
Canvas flow builder lets you design complex customer journeys with branching logic that responds to user actions, preferences, and attributes in real time. You can send personalized messages across multiple channels simultaneously, ensuring users receive your content through their preferred method. The platform processes behavioral data instantly, triggering messages the moment a user completes an action or meets specific criteria you define.
Advanced segmentation capabilities let you group users based on hundreds of attributes and behaviors, creating highly targeted campaigns that feel personal rather than automated. Braze includes A/B testing tools that work across all channels, helping you optimize message content, send times, and conversion paths.
"Design complex customer journeys with branching logic that responds to user actions in real time."
Enterprise companies and high-growth SaaS businesses that need to manage engagement across multiple channels benefit most from Braze's sophisticated automation capabilities. Marketing teams can use it to run personalized campaigns at scale without manual intervention.
Braze uses custom pricing based on your monthly active users and channel requirements. You'll need to contact their sales team for a quote tailored to your specific needs and user volume.
UserGuiding gives you a no-code user engagement platform that focuses on creating interactive product tours and onboarding experiences. You can build walkthroughs, tooltips, and checklists through a visual editor that works directly in your browser, without involving your development team. The platform tracks user progress through each guide and provides analytics that show completion rates, helping you identify where new users drop off during onboarding.
You create onboarding experiences using a Chrome extension that lets you add interactive elements directly to your product interface by clicking where you want them to appear. The platform includes onboarding checklists that guide users through key activation steps, showing them exactly what to complete next. UserGuiding's resource center feature builds a self-service help hub inside your application where users can find guides, videos, and documentation without leaving your product.
Analytics dashboards track how users interact with each guide, showing you completion rates and drop-off points for every onboarding flow you create. You can segment users and show different guides based on their plan type, usage history, or custom attributes you define.
"Build walkthroughs and checklists through a visual editor without involving your development team."
Small to mid-sized SaaS companies that need affordable onboarding tools without enterprise-level complexity get the most value from UserGuiding. Product teams can use it to reduce time-to-value for new users by creating guided experiences that highlight key features.
UserGuiding offers a Basic plan starting at an accessible monthly rate for startups with limited users. Professional and Corporate tiers add features like custom CSS, advanced targeting, and priority support, with pricing based on your monthly active user count.
HubSpot provides a comprehensive user engagement platform that combines CRM, marketing automation, and customer service tools in one ecosystem. You can track every customer interaction across email, live chat, social media, and your website, while automating personalized outreach based on user behavior and lifecycle stage. The platform connects marketing, sales, and support activities, giving you a unified view of how users engage with your brand from first contact through ongoing customer relationships.
Your marketing team can create automated email sequences, landing pages, and forms that trigger based on specific user actions or attributes you define. The CRM tracks every interaction automatically, showing you each user's complete history without manual data entry. HubSpot's live chat and chatbot builder lets you engage visitors in real time, qualifying leads and routing conversations to the right team members.
Contact scoring helps you prioritize which users to engage based on their behavior patterns and demographic data. The platform includes detailed analytics that show how different engagement tactics perform, from email open rates to chat conversation outcomes. You can segment your audience using hundreds of filters and send targeted messages that reflect where each user stands in their journey with your product.
"Track every customer interaction while automating personalized outreach based on user behavior and lifecycle stage."
Small to enterprise SaaS companies that want all-in-one marketing and engagement capabilities benefit from HubSpot's integrated approach. Teams looking to align marketing, sales, and customer success can use it to share data and coordinate outreach across departments.
HubSpot offers a free tier with basic CRM and limited marketing tools. Starter, Professional, and Enterprise plans add advanced features like workflow automation, custom reporting, and predictive lead scoring, with pricing based on your contact count and feature requirements.
MoEngage delivers a user engagement platform built for mobile-first companies that need to reach users across multiple channels. You can orchestrate campaigns through push notifications, email, SMS, in-app messaging, and web push, all managed from a unified dashboard that tracks engagement across every touchpoint. The platform uses AI to optimize send times and message content, helping you reach users when they're most likely to engage with your content.
The platform's AI engine analyzes user behavior to determine the best time to send messages to each individual, increasing open rates and engagement without manual scheduling. You can create dynamic segments that update in real time as users perform actions or meet criteria you define. MoEngage includes flow builders that let you design automated customer journeys with branching logic based on user responses and behavior patterns.
"AI analyzes user behavior to determine the best time to send messages to each individual."
Sherpa AI recommends next-best actions for each user based on their engagement history and predicted likelihood to convert. The platform tracks attribution across channels, showing you which messages and touchpoints contribute to conversions.
Mobile app companies and e-commerce businesses that rely heavily on push notifications get the most value from MoEngage's mobile-first approach. Growth teams can use it to optimize engagement campaigns using AI-powered insights rather than manual testing.
MoEngage offers custom pricing based on your monthly active users and channel requirements. You'll need to contact their sales team for a quote tailored to your specific use case and volume needs.
Freshworks offers a user engagement platform built around customer support and communication tools that work together across your entire user journey. You can handle support tickets through Freshdesk, engage visitors with Freshchat's messaging features, and run marketing campaigns through Freshmarketer, all within a connected ecosystem that shares customer data across products. The platform gives you omnichannel support capabilities, letting users reach you through email, chat, phone, social media, and in-app messaging while your team manages everything from a unified interface.
Your support team gets an intelligent ticketing system that automatically routes incoming requests based on priority, customer tier, or issue type you define. The platform includes chatbots that handle common questions automatically, escalating complex issues to human agents when needed. Freshworks tracks customer interactions across all touchpoints, giving you a complete conversation history that prevents users from repeating themselves when they contact support.
Collaboration tools let your team add private notes to tickets, assign conversations to specialists, and work together on complex issues without losing context. The platform includes SLA management features that ensure you meet response time commitments and alert your team when tickets risk missing deadlines.
"Handle support tickets, engage visitors with messaging, and run marketing campaigns within a connected ecosystem."
SaaS companies that need support-first engagement tools benefit from Freshworks' comprehensive ticketing and communication features. Customer success teams can use it to manage user inquiries while tracking satisfaction metrics across every interaction.
Freshworks prices each product separately, with free tiers available for basic support and chat functionality. Growth and Enterprise plans add features like custom workflows, advanced automation, and dedicated account management, with costs based on your agent count and feature requirements.
Tidio combines live chat, chatbots, and email into a user engagement platform designed for small businesses and growing SaaS companies. You can communicate with website visitors through a customizable chat widget that appears on your site, while automation handles routine questions and qualifies leads before they reach your team. The platform integrates directly with popular tools like Shopify, WordPress, and email marketing services, letting you manage customer conversations alongside your existing workflow without switching between multiple dashboards.
The visual chatbot builder lets you create automated conversation flows without coding, handling common support questions and routing complex issues to human agents when needed. You can see who's browsing your website in real time and proactively start conversations with visitors based on their behavior patterns and page views. Tidio's mobile app keeps you connected to customer conversations even when you're away from your desk, ensuring you never miss time-sensitive inquiries.
"Create automated conversation flows without coding and route complex issues to human agents when needed."
Multi-channel capabilities combine email and live chat into a single inbox, letting your team manage all customer communications from one interface. The platform includes pre-built templates for common scenarios like order tracking, appointment scheduling, and lead qualification that you can customize to match your business needs.
Small to mid-sized SaaS companies that want affordable live chat and automation features get the most value from Tidio's straightforward approach. Customer support teams can use it to handle more conversations with fewer agents by automating responses to frequently asked questions.
Tidio offers a free plan that includes basic live chat and limited chatbot conversations. Communicator and Chatbot plans add features like unlimited chat history, advanced automation, and email integration, with pricing based on your conversation volume and operator count.
Zendesk operates as a user engagement platform centered on customer support and service management across multiple channels. You can manage tickets from email, chat, phone, social media, and messaging apps through a unified workspace that keeps all customer interactions organized in one place. The platform scales from basic help desk functionality to enterprise-grade support operations, giving you tools to track customer issues, collaborate with team members, and measure support performance through detailed analytics.
Your support team gets a ticketing system that automatically converts customer inquiries into organized tickets, regardless of which channel they arrive through. The platform includes knowledge base software that lets you build a self-service help center where users can find answers without contacting support. Zendesk's automation capabilities let you create triggers and workflows that route tickets to the right agents, send automatic responses, and escalate urgent issues based on rules you define.
AI-powered tools suggest relevant help articles to customers as they type their questions, reducing ticket volume by helping users solve problems independently. The platform tracks customer satisfaction scores and response times across your team, showing you which agents perform well and where processes need improvement.
"Build a self-service help center where users can find answers without contacting support."
Companies that receive high volumes of support requests across multiple channels benefit from Zendesk's comprehensive ticketing and automation features. Customer service teams can use it to handle more inquiries efficiently while maintaining quality standards through SLA tracking and performance metrics.
Zendesk offers a Suite Team plan starting at a monthly per-agent rate that includes basic ticketing and chat features. Growth and Professional tiers add capabilities like advanced automation, custom reporting, and multilingual support, with Enterprise plans providing dedicated account management and unlimited agents.
SurveySparrow provides a user engagement platform focused on collecting feedback through conversational surveys and customer experience management. You can create surveys that feel like natural conversations rather than traditional forms, using chat-like interfaces that work across web, mobile, and email. The platform lets you gather user feedback, measure satisfaction, and understand customer sentiment through NPS, CSAT, and CES surveys that integrate directly into your product or send via multiple channels.
You build surveys using a conversational interface that presents one question at a time, mimicking a natural chat flow that increases completion rates compared to standard form-based surveys. The platform includes white-labeling options that let you customize surveys with your brand colors, logo, and domain. SurveySparrow's recurring survey feature automatically sends periodic check-ins to users based on schedules you define, helping you track satisfaction trends over time.
Analytics dashboards show you response patterns, sentiment analysis, and detailed breakdowns of how different user segments answer your questions. You can trigger surveys based on specific user actions or attributes, ensuring you collect feedback at the right moments in the customer journey.
"Create surveys that feel like natural conversations rather than traditional forms."
SaaS companies that need detailed customer feedback beyond basic support interactions benefit from SurveySparrow's survey-first approach. Customer success teams can use it to measure satisfaction scores and identify at-risk accounts before they churn.
SurveySparrow offers a free plan with limited surveys and responses per month. Basic, Premium, and Enterprise tiers add features like custom branding, advanced logic, and API access, with pricing based on your survey volume and user count.
Front operates as a user engagement platform that transforms team email into a collaborative workspace where multiple team members can manage customer conversations together. You can handle messages from email, SMS, live chat, and social media through a shared inbox that looks like Gmail but works like a project management tool. The platform lets teams assign conversations, add internal comments, and track response times, turning scattered customer communications into organized workflows that prevent messages from falling through cracks.
Shared inboxes give your entire team visibility into customer conversations, letting you assign messages to specific teammates and collaborate on responses without forwarding emails or losing context. You can set up automatic routing rules that send incoming messages to the right person based on keywords, sender information, or custom criteria you define. Front includes internal commenting features that let team members discuss customer issues privately before sending responses, ensuring you provide accurate answers without exposing internal discussions to customers.
The platform connects with your existing tools through integrations, pulling in customer data from your CRM and support systems directly into conversation threads. Analytics dashboards track response times, conversation volume, and team performance across all communication channels.
"Transform team email into a collaborative workspace where multiple team members manage customer conversations together."
Customer-facing teams at SaaS companies that need to coordinate responses across multiple people benefit from Front's collaborative approach. Support and success teams can use it to manage high-volume communications while maintaining personal, coordinated responses to customers.
Front offers a Growth plan starting at a monthly per-seat rate that includes shared inboxes and basic automation. Scale and Premier tiers add features like advanced analytics, custom workflows, and dedicated support, with Enterprise plans providing volume discounts and additional customization options.
Salesforce delivers a user engagement platform that combines CRM, marketing automation, and service tools in an enterprise-grade ecosystem built for scaling customer relationships. You can manage every customer touchpoint through Sales Cloud, Service Cloud, and Marketing Cloud, which work together to give you a complete view of how users interact with your brand across sales, support, and marketing channels. The platform handles everything from lead tracking and opportunity management to customer service automation and personalized email campaigns, all within a system that grows with your business needs.
Your sales team gets tools to track deals, forecast revenue, and manage customer relationships through a customizable CRM that adapts to your specific sales process. Service Cloud provides case management, knowledge bases, and omnichannel support that lets your team handle inquiries from email, chat, phone, and social media through a unified workspace. Marketing Cloud enables you to build automated customer journeys across email, SMS, social media, and advertising platforms based on user behavior and engagement data.
The platform includes Einstein AI features that predict which leads will convert, suggest next-best actions for each customer, and automate routine tasks. You can create custom applications using Salesforce's low-code builders, extending the platform to match your unique workflows without extensive development resources.
"Manage every customer touchpoint through Sales Cloud, Service Cloud, and Marketing Cloud working together."
Enterprise companies and high-growth SaaS businesses that need comprehensive customer management across multiple departments benefit from Salesforce's integrated approach. Teams managing complex sales cycles can use it to track opportunities and coordinate handoffs between marketing, sales, and customer success.
Salesforce prices each cloud product separately, with Essentials plans starting at monthly rates for small teams with basic CRM needs. Professional, Enterprise, and Unlimited tiers add features like advanced automation, custom objects, and dedicated support, with costs based on your user count and product combinations.
Zoho Desk provides a user engagement platform focused on help desk automation and multi-channel customer support management. You can handle tickets from email, live chat, phone, social media, and web forms through a unified dashboard that organizes all customer conversations in one workspace. The platform includes AI-powered automation that routes tickets, suggests solutions, and helps your team resolve issues faster while tracking performance metrics across every support channel.
Your support team gets ticket management tools that automatically categorize and prioritize incoming requests based on criteria you define, ensuring urgent issues reach the right agents first. The platform includes Zia AI assistant that analyzes ticket content and suggests relevant knowledge base articles to agents, helping them resolve customer issues faster with accurate information. You can create automated workflows that trigger actions like sending follow-up emails, escalating unresolved tickets, or updating customer records based on specific conditions.
Multi-department collaboration features let teams share ticket ownership and add private comments without exposing internal discussions to customers. Zoho Desk tracks response times and resolution rates across your team, showing you where bottlenecks occur and which agents need additional support.
"AI analyzes ticket content and suggests relevant knowledge base articles to help agents resolve issues faster."
Small to mid-sized SaaS companies that need affordable help desk software with enterprise features benefit from Zoho Desk's comprehensive support tools. Customer service teams can use it to manage growing ticket volumes while maintaining quality standards through automation and performance tracking.
Zoho Desk offers a free plan for up to three agents with basic ticketing features. Standard, Professional, and Enterprise tiers add capabilities like advanced automation, custom dashboards, and multi-department support, with pricing based on your agent count and feature requirements.
Your choice depends on what problem you're solving first. If you need to collect and prioritize user feedback while keeping customers informed about your product direction, a feedback-focused platform delivers the most value. Companies struggling with onboarding might benefit from tools that create product tours, while those managing high support volumes need robust ticketing systems. Match the tool to your current bottleneck rather than buying features you won't use for months.
Budget matters, but retention value outweighs subscription costs when you calculate the lifetime value of users who stick around because they feel heard. Start with platforms that offer free trials so you can test real-world performance with your actual users before committing. Koala Feedback gives you a centralized user engagement platform to capture feedback, prioritize features based on user votes, and share your roadmap, all while building trust with the customers who matter most to your business growth.
Start today and have your feedback portal up and running in minutes.
