Koala Blog

What Is User Experience? Meaning, Principles & Real Examples

User experience (UX) is the sum of every feeling, thought, and action a person has while trying to achieve a goal with your product or service. That moment when the marketing email sparks curiosity, t...

July 27, 2025

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What Are Customer Insights? Definition, Types, and Examples

Customer insights are the aha-moments that surface when you interpret raw data and feedback to uncover why people buy, click, complain, or stay loyal. They translate numbers and comments into clear mo...

July 26, 2025

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20 Essential Product Discovery Techniques for Product Teams

Shipping features is expensive; shipping the wrong ones is career-ending. Product discovery techniques are the structured activities teams run before a single line of production code is written—custom...

July 25, 2025

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Customer Success Team Roles: 15 Titles, Duties & Skills

Searching for the right mix of Customer Success roles? Below you’ll find the 15 titles that appear in practically every mature CS org, with plain-English explanations of what each person does day to d...

July 24, 2025

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Drive Product Adoption: 17 Proven Strategies for SaaS Growth

Product adoption is the point where a new signup crosses the line from “testing” to “trusting”—using your SaaS regularly, unlocking multiple features, and championing it to colleagues. When more users...

July 23, 2025

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17 Best Roadmap Software Options for Product Teams in 2025

Need a quick answer? Koala Feedback is the go-to pick for feedback-driven roadmaps, Aha! leads for enterprise-grade strategy, and ProductPlan shines when you need presentation-ready portfolio visuals....

July 22, 2025

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Customer Success vs Customer Service: Differences Explained

Customer service is the emergency hotline: its goal is to fix issues fast and restore normal service. Customer success is the strategy desk: it checks in before trouble appears, guides adoption, and k...

July 21, 2025

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How to Improve Customer Success: 12 Proven Strategies Today

Customer churn hurts more than any marketing miss. If renewals, expansions, and referrals top your growth goals, sharpening customer success is non-negotiable. This guide hands you 12 proven, step-by-...

July 20, 2025

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15 Benefits of User Experience Research for Better Products

User experience (UX) research uncovers what real users need, expect, and struggle with so product teams can build solutions that feel effortless for them — and profitable for the business. By groundin...

July 19, 2025

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Project Prioritization Techniques: How to Choose a Method

Project prioritization techniques are structured decision-making frameworks that help teams sort a crowded initiative list and direct scarce resources to the highest-value, lowest-risk work. Whether y...

July 18, 2025

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