Koala Blog

5 Figma Roadmap Template Picks for Product & Design Teams

Product roadmaps work best when everyone can actually see them, and for teams already living inside Figma, that means building the roadmap where the work happens. A solid Figma roadmap template saves...

May 23, 2026

Read more

HubSpot API Documentation: How To Use It for Integrations

HubSpot sits at the center of many SaaS operations, managing contacts, deals, tickets, and marketing workflows. When you need to connect it with other tools in your stack, the HubSpot API documentatio...

May 22, 2026

Read more

What Is Customer Communication? Channels, Types & Examples

Every support ticket, feature request, product update, and onboarding email your team sends is part of something bigger: what is customer communication, and how well does your business actually do it?...

May 21, 2026

Read more

9 SaaS Onboarding Examples That Convert (+ UX Patterns)

Most SaaS products lose the majority of their signups before users ever experience the core value. The onboarding flow is where that drop-off happens, and where the biggest conversion gains hide. If y...

May 20, 2026

Read more

How to Write Release Notes: A Simple Template + Examples

You shipped a new feature. Your team worked hard on it. Now you need to tell your users what changed, and that's where most teams fumble. Knowing how to write release notes that are actually useful (a...

May 19, 2026

Read more

What Is SaaS Onboarding? Definition, Stages & Checklist

You built the product. People signed up. Then they left, sometimes within minutes. That gap between "new user" and "active user" is exactly where SaaS onboarding either saves or ki...

May 18, 2026

Read more

Time to Value Metric: How to Calculate and Shorten TTV

You signed up a new user. They poked around your product for a few minutes, maybe clicked through a couple of screens, and then disappeared. No second login. No upgrade. Gone. The problem likely wasn'...

May 17, 2026

Read more

5 Official Zendesk Release Notes Pages To Bookmark (2026)

Keeping up with Zendesk release notes can feel like drinking from a firehose. Between the core platform, SDKs, and various product lines, Zendesk publishes updates across multiple documentation pages,...

May 16, 2026

Read more

Microsoft AppSource Marketplace: What It Is and How to Use

The Microsoft AppSource marketplace is where businesses go to discover, try, and purchase cloud solutions, from SaaS apps to AI agents, that integrate directly with the Microsoft ecosystem. If you're...

May 15, 2026

Read more

6 Product Health Metrics to Track for Adoption & Retention

Your product is live, users are signing up, and features are shipping. But without tracking product health metrics, you're essentially flying blind, making decisions based on gut feeling rather than w...

May 14, 2026

Read more