Every feature starts as an idea, and the most valuable ideas often come straight from your users. Feature request management software provides the bridge between scattered feedback and a clear product roadmap, so you can replace guesswork with informed priorities. When product managers can gather, organize, and act on customer suggestions in one centralized portal, development teams stay focused on building what truly matters.
Without a dedicated platform, feedback splinters across email chains, support tickets, and hopping between spreadsheets. Duplicate suggestions get overlooked, priorities blur, and visibility into progress evaporates. The result is wasted effort on low-impact work and growing customer frustration as feature requests stagnate without acknowledgment.
This article introduces ten must-have feature request management tools—starting with Koala Feedback’s turnkey portal—and unpacks each solution’s standout capabilities, pricing tiers, and ideal use cases. Whether you’re leading a lean startup or steering an enterprise product team, you’ll gain the insights needed to select the right tool and keep your roadmap aligned, transparent, and focused on delivering user-driven value.
1. Koala Feedback: Centralized Feedback Collection & Prioritization
Koala Feedback offers a complete SaaS solution for capturing, organizing, and prioritizing user suggestions in one centralized portal. Built for product managers and SaaS teams, it’s designed to foster transparency and keep your roadmap aligned with what users actually want. With real-time voting and visible status updates, Koala Feedback transforms scattered feature requests into a structured, engaging process.
What Is Koala Feedback?
Koala Feedback is a turnkey feature request management platform that helps product teams collect user insights, dedupe overlapping ideas, and spotlight the requests that matter most. Whether you’re a lean startup or an enterprise group, Koala Feedback brings stakeholders—customers, teammates, and executives—into the same feedback loop.
Homepage: https://koalafeedback.com
Key Features & Capabilities
- Feedback Portal: A clean, intuitive board where users submit ideas and track their progress.
- Automatic Deduplication & Categorization: AI-driven grouping to eliminate noise and highlight trends.
- Voting & Comments: Community-driven prioritization through upvotes, downvotes, and threaded discussions.
- Prioritization Boards: Custom boards to segment requests by product area or feature set.
- Public Roadmap: Share planned, in-progress, and completed work with customizable status labels.
- Portal Customization: Apply your brand’s domain, colors, and logo for a seamless user experience.
Full feature list: https://koalafeedback.com/features
Pricing & Plans
- Free Plan: Basic feedback portal, community voting, and public roadmap.
- Pro Plan: Custom domain, advanced customization options, priority email support.
- Enterprise Plan: Service-level agreements (SLAs), single sign-on (SSO), dedicated account management.
Detailed pricing: https://koalafeedback.com/pricing
Demo & Getting Started
Ready to kick the tires? Sign up for an interactive live demo and explore Koala Feedback on the fly. Test submitting feedback, cast votes, and switch between roadmap views to see how easy it is to align your team and users.
Demo signup: https://koalafeedback.com/demo
Feedback Collection Best Practices
Designing good feedback questions is just as important as choosing the right tool. To maximize clarity and engagement:
- Use plain, neutral language to avoid leading respondents.
- Mix question types—multiple choice, rating scales, and open-ended prompts.
- Focus on one topic per question and keep surveys concise.
- Arrange questions in a logical flow, grouping related items.
- Allow respondents to skip non-essential questions for a smoother experience.
For more on crafting effective surveys, see Qualtrics’ user survey best practices.
Data Privacy & Compliance
Collecting user feedback comes with obligations under laws like the CCPA. You must:
- Provide clear notice about data collection and usage.
- Honor consumer rights to access, delete, or opt-out of data sharing.
- Implement strong data security measures.
Koala Feedback supports compliance through detailed access logs, consent management workflows, and secure storage protocols. Learn more about CCPA requirements at the California Attorney General’s CCPA page.
2. Canny: Collect and Prioritize Customer Feedback
Canny has become one of the go-to tools for teams looking to turn raw user input into product improvements. With an emphasis on streamlined boards, robust analytics, and seamless integrations, Canny helps you understand what your customers truly need—so you can build it smarter and faster.
Overview
Canny is a feature request management platform trusted by thousands of SaaS companies to centralize feedback from customers, prospects, and internal stakeholders. It offers both public and private boards, letting you control who sees and contributes to each discussion.
URL: https://canny.io/use-cases/feature-request-management
Key Features
- Public & Private Boards: Grant external users or internal teams access to distinct feedback channels without mixing up suggestions.
- Changelog & Release Announcements: Keep your audience in the loop by publishing updates directly on your feedback boards.
- Deep Analytics: Track sentiment trends, request volume over time, and user demographics to identify which suggestions deserve priority.
- Integrations: Connect Canny with Slack, Jira, Intercom, and other tools to automate notifications and sync data across your stack.
Pricing & Plans
- Free Trial: Full access to most features for a limited time—no credit card required.
- Startup Plan: Includes up to three boards, basic branding options, and email support.
- Business Plan: Unlimited boards, custom domain support, advanced permissions, and enterprise SSO.
Best For
- Mid-sized SaaS companies that rely on data-driven insights to shape their roadmaps.
- Product and customer success teams using multiple communication platforms who want centralized feedback.
3. Feature Upvote: Simple, Vote-Based Feedback Threads
When you need a no-frills way to gather user ideas and let the community decide what’s next, Feature Upvote delivers. It’s built around a single concept: anyone can post a suggestion, and everyone else votes it up or down. This approach keeps the feedback process transparent and straightforward, without the bells and whistles that can slow teams down.
With a setup that takes minutes, Feature Upvote lets you embed a living suggestion board on your site or share a standalone portal. Users see real-time vote counts and comment threads, so every member of your audience feels heard—and you get a clear, prioritized list of requests at a glance.
Overview
Feature Upvote is a lightweight, vote-based feedback platform designed for teams that want minimal friction between gathering ideas and understanding user priorities. Instead of complex workflows, it relies on simple up/down voting and commenting to surface the most popular requests.
URL: https://featureupvote.com
Key Features
- Idea Submission with Voting: Users post feature ideas and cast upvotes or downvotes to signal popularity.
- Comment Threads: Each suggestion includes a discussion area for clarifications, use cases, or follow-up questions.
- Embeddable Portal: Drop a snippet into your website or web app to collect feedback without redirecting users to a separate page.
Pricing & Plans
- Free Tier: One public board, unlimited ideas, and community voting.
- Paid Tiers: Add private boards, custom branding, SSO, and advanced moderation tools. Pricing scales based on the number of boards and seats.
Best For
- Startups or small teams that need a quick-start feedback channel with zero code and zero training overhead.
- Organizations looking for a lightweight, democratic way to let customers drive their product roadmap without complex configuration.
4. Frill: User-Friendly Feedback Portals & Roadmaps
Frill excels at making feedback feel effortless, combining a sleek interface with clear roadmap visuals. It’s built to help you gather ideas, filter them by tags, and keep stakeholders in the loop—without endless email threads or clunky spreadsheets. Whether you want to showcase upcoming features or let customers vote on their favorite suggestions, Frill keeps everything in one user-friendly view.
Overview
Frill delivers a modern feedback portal and public roadmap experience that’s as intuitive for end users as it is for product teams. With drag-and-drop simplicity and tag-based filtering, it’s easy to sort through ideas and highlight what matters most.
URL: https://frill.co/blog/posts/feature-request-tools
Key Features
- Feedback Boards with Tag Filtering: Organize suggestions by topic, priority, or team ownership using custom tags.
- Public Roadmap Timelines: Share planned, in-progress, and shipped work in a visually engaging timeline view.
- Status Updates & Notifications: Automatically notify contributors via Slack or email when their idea’s status changes.
Pricing & Plans
- Starter: Free access to public feedback boards and basic roadmap timelines.
- Growth: Private boards, custom domain setup, and advanced tagging for $25/month per team.
- Business: Priority support, workflow automation, and SSO for $75/month per team.
Best For
- Product and marketing teams that prioritize a polished, on-brand feedback experience.
- Companies looking for built-in roadmap visuals to keep customers and stakeholders aligned.
- Organizations that rely on quick, tag-based filtering to distill high-volume feedback into actionable insights.
5. Savio: Data-Driven Feedback Prioritization
Savio flips the traditional vote-driven model on its head by tying every feature request back to real revenue and customer data. Instead of ranking ideas solely by popularity, product managers see which enhancements unlock the most value—identifying who requested them, their subscription tier, and the ARR at stake. With this financial context, teams steer clear of vanity metrics and focus on features that truly move the needle.
Overview
Savio is a feedback management platform built for SaaS teams that want to connect customer requests with quantifiable outcomes. By aggregating suggestions across channels—support tickets, surveys, and chat logs—and overlaying CRM data, Savio delivers a holistic view of demand. Every idea carries metadata like deal size, churn risk, and account status, so prioritization decisions become data-driven and transparent.
URL: https://www.savio.io/blog/feature-request-software-tools-for-saas/
Key Features
- Customer Segmentation & Filters: Slice feedback by plan level, industry, or geography to spotlight high-impact requests.
- Metrics Dashboard: Visualize request volume, unique customer counts, and estimated revenue impact on an interactive chart.
- Revenue Attribution: Link each feature idea back to specific accounts and deals to calculate potential ROI.
- Integrations: Sync with Salesforce, HubSpot, Intercom, Zendesk, and other support platforms to automatically enrich and update feedback entries.
Pricing & Plans
- Free Trial: Test Savio’s full feature set with real customer data for a limited period—no credit card required.
- Growth Tier: Includes a set number of user seats, core integrations, and standard reporting—perfect for small to midmarket teams.
- Pro Tier: Offers unlimited seats, advanced analytics, custom workflows, and premium support for larger organizations.
Best For
- SaaS companies that need to quantify the business impact of user feedback.
- Teams already using Salesforce or HubSpot and looking to leverage CRM data for smarter prioritization.
- Product managers who want a single source of truth for both qualitative ideas and quantitative metrics.
6. Hellonext: Public & Private Feedback Boards
Hellonext offers a versatile feedback platform that adapts to both external customers and internal stakeholders. By toggling between public and private boards, teams can manage feature ideas behind the scenes or showcase them to the broader community. This flexibility makes it easy to gather honest input from employees while keeping external-facing roadmaps polished and on-brand.
Overview
Hellonext is built around the concept of dual-mode feedback boards, giving you one place to capture suggestions from anyone who matters—customers, support agents, or product teams. You can quickly flip a board from private (for internal brainstorming) to public (for user votes), ensuring that sensitive ideas stay confidential until they’re ready for the spotlight.
URL: https://hellonext.co
Key Features
- Switchable Public/Private Modes: Effortlessly move boards between customer-facing and internal-only views.
- Changelog & Roadmap Widgets: Embed a live update feed or visual roadmap on your site to keep contributors in the loop.
- Email Notifications: Automatically alert users when their idea’s status changes, from “Under Review” to “Implemented.”
- Custom Statuses: Define as many stages as you need—whether it’s “Planned,” “In Progress,” or niche workflow steps.
- Admin Controls: Moderate submissions, merge duplicates, and pin high-priority requests to the top.
Pricing & Plans
- Free Plan: Unlimited users, basic feedback boards, and public roadmaps.
- Pro Plan: Custom domain support, advanced status options, and priority email support.
- Enterprise Plan: Single sign-on (SSO), audit logs, dedicated account manager, and SLA guarantees.
Best For
- Teams that need to run separate feedback workflows for employees and customers.
- Organizations aiming for transparency, with the ability to show only polished, public-ready roadmaps.
- Companies looking for a simple, cost-effective way to keep everyone informed about feature progress.
7. Jira Product Discovery: Seamless Atlassian Integration
Jira Product Discovery brings your feedback, ideas, and prioritization workflows into the same ecosystem where development happens. By connecting directly to Jira Software, it eliminates manual hand-offs between product managers and engineering teams, so every request can flow from a user vote all the way into your backlog as an epic or story.
Overview
Jira Product Discovery is Atlassian’s cloud-native product feedback and discovery tool built for teams that live in Jira. It centralizes user suggestions, votes, and comments in a lightweight board, then links approved ideas straight into Jira Software—no CSV exports or copy-pasting required.
Sign up for a free trial: https://www.atlassian.com/try/cloud/signup?bundle=jira-product-discovery
Key Features
- Issue Linking: One-click conversion of prioritized ideas into Jira epics or issues, preserving context and attachments.
- Scoring & Prioritization Models: Out-of-the-box frameworks (RICE, MoSCoW) plus custom formulas to rank features by effort, impact, and confidence.
- Roadmap Views: Drag-and-drop timelines, swimlanes, and cross-project views to plan releases and visualize dependencies.
- Collaborative Canvas: Invite stakeholders to vote, comment, and refine ideas in real time, with threaded discussions and @mentions.
- Native Atlassian Integrations: Seamless connections to Confluence for documentation, Opsgenie for incident insights, and 3,000+ Marketplace apps.
Pricing & Plans
- Free Tier: Up to 10 users, basic feedback boards, prioritization scoring, and standard roadmaps—perfect for small teams testing the waters.
- Standard: Advanced analytics, custom scoring, unlimited boards, and access to 250+ Marketplace integrations.
- Premium: Enterprise-grade security, data residency controls, SAML SSO, audit logs, and 24/7 premium support.
Best For
- Organizations already invested in Jira Software that want to eliminate context-switching and maintain a single source of truth.
- Product managers balancing multiple projects and backlogs who need built-in prioritization frameworks.
- Large teams requiring enterprise features—governance, compliance, and round-the-clock assistance—to support complex workflows.
8. Airfocus: Strategic Prioritization & Roadmap Management
Airfocus brings together feedback capture, prioritization frameworks, and roadmap visualization in a single workspace—no more juggling spreadsheets, sticky notes, or disconnected tools. It’s designed to help product teams focus on what moves the needle by applying structured scorecards, capturing user ideas in context, and turning those insights into visually compelling roadmaps. Whether you’re running a tight sprint cycle or planning quarterly releases, Airfocus keeps priorities clear and stakeholders aligned.
Overview
Airfocus is a product management platform built around customizable prioritization templates and integrated feedback collection. Out of the box, you’ll find scorecards like RICE and MoSCoW, which you can tweak—or build your own—to match your organization’s decision-making criteria. A lightweight widget lets you gather ideas directly from your website or app, feeding them straight into your scoring model so nothing falls through the cracks.
Key Features
- Scorecards & Scoring Models: Choose from RICE, MoSCoW, or create custom formulas to rank initiatives by impact, effort, and confidence.
- Feedback Collection Widget: Embed a simple form on any digital property to capture user suggestions in real time.
- Roadmap Visualization & Export: Design timelines, swimlane views, or Kanban boards and export them as PDF, PNG, or shareable interactive links.
- Custom Prioritization Templates: Save and reuse scoring frameworks tailored to different product lines or business units.
- Collaboration & Commenting: Invite stakeholders to vote, leave feedback, and adjust scores together—no more email chains.
Pricing & Plans
- Free Tier: Basic prioritization tools, one active scorecard, and read-only roadmap sharing.
- Plus Plan: Unlimited scorecards, feedback integrations, multiple workspaces, and export options.
- Pro Plan: Team permissions, advanced analytics, API access, and priority support.
Best For
- Teams that need a repeatable, data-driven approach to prioritization rather than ad-hoc ranking.
- Product leaders hosting roadmap workshops who want real-time scoring and interactive visuals.
- Organizations looking to embed feedback capture directly into their user journeys.
- Cross-functional groups requiring transparent, collaborative decision-making to align on what comes next.
9. Ideaplan: Template-Driven Roadmaps & Collaborative Strategy
Building a clear, compelling roadmap often starts with the right template—and Ideaplan delivers a rich library of presentation-ready layouts designed specifically for product teams. Rather than wrestling with blank slides or cobbling together disparate visuals, you can pick a pre-configured roadmap or feedback template, plug in your data, and instantly communicate priorities. This approach not only saves time but also ensures every stakeholder sees the same polished view of what’s next.
Beyond static slides, Ideaplan supports real-time collaboration so your team can co-edit roadmaps, refine feedback frameworks, and iteratively improve deliverables without juggling multiple versions. When it’s time to share updates, export options let you deliver interactive links or high-resolution PDF and PPT files—no more manual formatting or last-minute panic.
Overview
Ideaplan is a template-driven roadmap and feedback platform built around familiar presentation formats. It provides both online and downloadable PowerPoint slides that product managers can customize in minutes. The result is a seamless blend of visual polish and structured content, perfect for quarterly planning sessions, executive reviews, or customer-facing presentations.
Key Features
- Pre-built Roadmap Slides: A variety of timeline, Gantt, and swimlane templates you can tailor to your release cadence.
- Feedback Frameworks: Slide decks for collecting and prioritizing feature requests, complete with voting matrices and impact-effort grids.
- Collaborative Editing: Work together in the browser, add comments, assign tasks, and track changes in real time.
- Multi-format Export: Download as PPTX or PDF, or share interactive web links that preserve animations and embedded media.
- Template Library Updates: Regular additions of new layouts, examples, and best-practice guides.
Pricing & Plans
- Free Access: A selection of basic templates and single-user editing—ideal for individuals or quick experiments.
- Subscription: Full library access, multi-user collaboration, version history, and priority support for a monthly fee.
- Enterprise License: Bulk template packs, dedicated onboarding, and custom template creation by the Ideaplan design team.
Best For
- Teams that want to jump-start roadmap workshops without reinventing the wheel.
- Organizations accustomed to presentation-based planning—especially those holding regular executive or board reviews.
- Product managers who need to share polished, consistent visuals with cross-functional partners and external stakeholders.
- Groups seeking lightweight, template-driven tools rather than heavy, all-in-one project platforms.
10. Cflow Apps: Workflow-Focused Feature Request Tracking
Overview
Cflow Apps is a no-code/low-code platform that lets you design custom workflows for capturing, routing, and resolving feature requests. Instead of shoehorning feedback into a one-size-fits-all board, you build dynamic intake forms, define approval chains, and automate handoffs so every request follows your precise process. This flexibility ensures your feedback pipeline mirrors your team’s structure—from submission to sign-off—without writing a single line of code.
Key Features
- Custom Forms & Approval Flows: Drag-and-drop form builder with conditional logic and multi-stage reviews.
- Automated Notifications & Escalations: Trigger email, Slack, or SMS alerts when requests land, change status, or exceed deadlines.
- Integrations: Out-of-the-box connectors for email, Slack, databases, and webhooks to sync feedback with your existing systems.
- Role-Based Permissions: Granular access controls to ensure only the right people can view, edit, or approve specific requests.
- Audit Trails & Reporting: Complete history of submissions and status updates, plus dashboards to spot volume trends and bottlenecks.
Pricing & Plans
- Tiered Per-User Pricing: Entry-level plans cover essential workflow building blocks, with per-user rates that scale as you grow.
- Professional Plan: Unlocks advanced templates, higher integration limits, and priority email support.
- Enterprise Plan: Adds single sign-on (SSO), formal SLAs, dedicated account management, and custom compliance options.
Best For
- Companies that need tailor-made feedback processes tied to internal policies or regulatory requirements.
- Teams already leveraging Cflow for other business workflows, aiming to centralize feature requests alongside approvals, incident management, or HR forms.
Putting It All to Work
Choosing the right feature request management software means aligning a tool’s strengths with your team’s unique needs. Start by creating a prioritized checklist of what matters most: simplicity, integrations, cost, capacity to grow, and compliance requirements. With that in hand, you can narrow down your options and make a confident decision.
Here are the key criteria to guide your evaluation:
- Ease of Use: Look for intuitive interfaces and minimal onboarding friction.
- Integrations: Ensure seamless connections to Jira, Slack, your CRM, and other core platforms.
- Pricing Fit: Match plan tiers to your budget and projected user volume—watch for hidden fees, too.
- Scalability: Pick a solution that can handle increasing feedback submissions and expanding teams.
- Compliance & Security: Verify support for GDPR, CCPA, SSO, audit logs, and data encryption.
Once your checklist is set, demo your favorite tools with real workflows: submit ideas, group and vote on requests, and publish a public roadmap. Hands-on testing reveals how well each platform supports your process.
Ready to streamline feedback collection, prioritize with clarity, and keep users informed every step of the way? Start with Koala Feedback to experience a turnkey portal built for transparency, engagement, and growth.
